Recommendations and Guarantee (Planters)

It is important to clean the product once every six months if it is outdoors and once a year if it is indoors. Avoid using chemical solutions, solvents or abrasives that cause damage to the product. According to the manufacturing process, it is normal for some models to have undulations on the surface.

The warranty for the “Polyethylene Pots” line is 2 years for color defects. The warranty does not cover damage caused by natural wear and tear, damage caused by accidents, alterations, adaptations, violent acts, misuse or mistreatment. The warranty does not cover incorrect handling of the product. Improper handling of the plant at the time of sowing and damage to it is not a cause for warranty.

NOTE : *The inventory of the Online store may vary with respect to stock at points of sale. *Delivery times may vary depending on the quantity required.

The transporter may request the presentation of the printed purchase receipt and identification document to the person authorized to receive the merchandise.

Please note that according to the Terms and Conditions: The delivery service does not include climbing stairs, elevators or scaffolding, nor is the transporter allowed to dismantle doors or windows or install the product. Unless this is previously contracted directly with tumatera.

In the event that the product arrives damaged, beaten, scratched, peeled or missing parts, it should not be received by the authorized person. In this case you must contact us through the TUMATERA Customer Service line. The person authorized to receive the merchandise must fill out the shipping guide of the transport company and the Tumatera check form, with name, signature, fingerprint, number ID document, date and time of receipt.

If you have any questions or comments about this product, write to us at ventas@tumatera.com .

RETURN AND EXCHANGE POLICIES.

• Modifications to the product will not be accepted if it is used or planted, or it will be claimed that the defect of the product comes from the characteristics named in Article 16 of the Consumer Statute. In that case tumatera.com is exonerated from all liability under the warranty law.
• For the Polyethylene line, the Red, White and Brown Stone colors require special manufacturing, returns are not accepted.
• In the event of a withdrawal, the consumer must return the product by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer. The maximum term for returns will be five (5) business days from the delivery of the product.
• To avoid inconveniences, it is very important that upon receipt of the purchase you check the condition of the products before signing the delivery note. This will avoid future inconveniences and will also help you make use of the warranty (if any). Your name, signature and document number at the time of delivery are displayed in accordance with the law.