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Envio gratis a nivel nacional 🚚 por compras superiores $350.000. (Excepto Materas en Cemento y Polistone).
Envio gratis a nivel nacional 🚚 por compras superiores $350.000. (Excepto Materas en Cemento y Polistone).

Recommendations and Guarantee (Materas Eco-Concrete)

Maintain the product once a year with the pressure washer machine to clean it. If the pots are located outside, it is normal for cracks and/or fissures to occur due to exposure to the sun and the environment. Avoid using chemical solutions, solvents or abrasives that cause damage to the product.
The "Materas Eco-concrete" line from TuMatera does not have any type of guarantee. The warranty does not cover damage caused by natural wear and tear, damage caused by accidents, alterations, adaptations, violent acts, misuse or mistreatment. The warranty does not cover incorrect handling of the product.
If you have any questions or comments about this product, write to us at ventas@tumatera.com

The carrier may request the presentation of the printed purchase receipt and identification document to the person authorized to receive the merchandise.

  • Please note that according to the Terms and Conditions: The delivery service does not include climbing stairs or elevators, nor is the transporter allowed to dismantle doors or windows or install the product. Unless this is previously contracted directly with tumatera.
  • In the event that the product arrives damaged, beaten, scratched, peeled or missing parts, it should not be received by the authorized person. In this case you must contact us through the TUMATERA Customer Service line (+57 316 2389 123) . The person authorized to receive the merchandise must fill out the shipping guide of the transport company and the Tumatera check form, with name, signature, fingerprint, identification document number, date and time of reception.


  • RETURN AND EXCHANGE POLICIES.

    • The return of the product has not been accepted if it has been used or has been planted, or it is demonstrated that the defect of the product comes from the characteristics named in Article 16 of the Consumer Statute. In that case tumatera.com is exonerated from all liability under the warranty law.
    • Products that require manufacturing such as the Cement and Sheet Metal Materas lines, returns are not accepted.
    • In the event of a withdrawal, the consumer must return the product by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer. The maximum term for returns will be five (5) business days from the delivery of the product.
    • To avoid inconveniences, it is very important that upon receipt of the purchase you check the condition of the products before signing the delivery note. This will avoid future inconveniences and will also help you make use of the warranty (if any). Your name, signature and document number at the time of delivery are displayed in accordance with the law.

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