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Envio gratis a nivel nacional 🚚 por compras superiores $350.000. (Excepto Materas en Cemento y Polistone).
Envio gratis a nivel nacional 🚚 por compras superiores $350.000. (Excepto Materas en Cemento y Polistone).

Recommendations and Guarantee (Ceramic Pots)

The TuMatera line of “Ceramic Pots” does not have any type of guarantee. Moisture and/or cracks caused by exposure to the sun and the environment, or changes in color are not grounds for warranty. The warranty does not cover damage caused by natural wear and tear, damage caused by accidents, alterations, adaptations, violent acts, misuse or mistreatment. The warranty does not cover incorrect handling of the product.
NOTE: *The inventory of the Online store may vary with respect to stock at points of sale. *Delivery times may vary depending on the quantity required.
If you have any concerns or comments about this product, write to us at ventas@tumatera.com

RETURN AND EXCHANGE POLICIES.

  • Returns of the product will not be accepted if it is used or was planted, or it is demonstrated that the product defect actually comes from any of the circumstances mentioned in Article 16 of the Consumer Statute. In that case tumatera.com is exonerated from all liability under the guarantee.
  • In case of withdrawal, the consumer must return the product by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer. The maximum term for returns will be five (5) business days from the delivery of the product.
  • To avoid inconveniences, it is very important that upon receipt of the purchase you check the good condition of the products before signing the delivery note. This will avoid future inconveniences and will also help you make use of the warranty (if any). Your name, signature and document number at the time of delivery will be a sign of agreement upon receipt.

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